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Customer Support Executive – Quality Department At Ludhiyana

1 - 3 Years

Ludhiana


Job Description

Position – Customer Support Executive – Quality Department Male



Experience – 0-1 year



Qualification – Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology or equivalent degree

(Bachelors can also apply with 2 year experience in this field)





Salary – 15k – 18k + Overtime



Job location – Ludhiana



Openings – 2-3



Line up candidates with excellent communication skills & knowledge of E-mail & MS- Excel.





Responsibilities –



Ø Answer calls professionally to provide information about products

Ø Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.

Ø Follow up to ensure that appropriate actions were taken on customers' requests.

Ø Refer unresolved customer grievances or special requests to designated departments for further investigation.

Ø Answer questions about products or the company

Ø Ask questions to understand customer requirements

Ø Enter and update customer information in the database

Ø Handle grievances to preserve the company’s reputation

Ø Keep records of calls and sales and note useful information

Salary 1 Lac 75 Thousand To 3 Lac P.A.
Industry Sales/Marketing
Work Experience 1 - 3 Years
Qualification Higher Secondary

Key Skills

Customer Support Customer Relationship Complaint Handling grievances Handling

Company Profile

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