1 - 3 Years
Provide Remote Support for various Desktop related issues like install/uninstall softwares, drivers, printers, proxy/email settings, etc
Experience in installation of Windows, configuration, Technical troubleshooting, operating systems, Microsoft application software and peripherals, Windows XP & Windows 7.
Provide access to user on Shared Drive as per the Security Policy.
Handling escalation tickets and assigning tickets to respective team.
Support end users over telephonic conversation.
Managing the billing devices thought the AirWatch application.
To take confirmation from customer over phone as well as send mail.
Monitoring the application and production system.
Monitoring and handling the alerts and exception of the application.
Microsoft(MSCA): Knowledge on Microsoft Server installation , Active Directory , User & Group Management.
Installation & Configuration of Mail client application like MS-Outlook, Outlook.
MS-Office : PowerPoint , Wordpad, Excel
|Salary||2 Lac To 3 Lac 50 Thousand P.A.|
|Industry||IT Software - Application Programming / Maintenance|
|Work Experience||1 - 3 Years|