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Service Coordinator AT ANDHERI EAST

1 - 2 Years

Mumbai, Thane, Navi Mumbai


Job Description

Service Coordinator
Experience: 1 – 2 years
Salary: 15-18k pm
Location: Mumbai
Only female Candidate.
Job Profile:
• Resolve service calls using documented procedures.
• Handle routine help desk responsibilities and ensure time resolution as per Senior Management's Services.
• Attend help desk calls through mail and calls, revert them and troubleshoot 1st level problems..
• Attend support calls, solve routine issues and escalate complex issues based on priority.
• Develop, execute and follow IT operational policies, standards and work instructions for customer support.
• Ensure customer satisfaction through continuous status information.
• Coordinating wit engineers for remote support and diagonasing networking issue, hardware and software issue and forwarding calls to particular team.
• Work as a part of operational team and respond to end-user issues.
• Troubleshooting the desktop related issues and configuration of OS, outlook.
• Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.
• Configuring and managing backup & procedure, evaluating software's.

Salary 1 Lac 25 Thousand To 2 Lac 25 Thousand P.A.
Industry IT Software - Network Administration, Security
Work Experience 1 - 2 Years
Qualification Other Bachelor Degree

Key Skills

customer support Service Coordinator

Company Profile

Company Name

SUNIL MANPOWER SERVICES

About Company IT COMPANY
Contact Person MR. RANJIT
Mobile 9967389390
Email ID sunilmanpowerservices1@gmail.com

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